- What counts as a call?
- A booked meeting the agent joined and a human spoke on, up to 30 minutes. Cancellations and no-shows do not count, and neither does you testing your own link. A slot booked for longer than 30 minutes counts as two, because holding the line open twice as long costs us twice as much.
- Why does the agent sound better on Growth?
- Growth and above run speech to speech, so the agent keeps its tone and stops mid-word when someone talks over it. Free and Solo transcribe, think, then speak, which is a beat slower to interrupt. Same knowledge, same demo, same write-up.
- What happens if I go over?
- The extra calls run and appear on the next invoice at the per-call rate for your plan. Nothing switches off mid-conversation, and we will tell you when a bigger plan is the cheaper answer.
- Do I have to install the Chrome extension?
- No. You can record a demo as a video straight from the browser. The extension buys you click-by-click steps the agent can point at rather than talk over, which is worth it for anything with a UI.
- What happens when it does not know something?
- It searches your documents mid-call, and if the answer still is not there it says so instead of guessing. The question lands in a report tied to the knowledge panel that should have covered it, so the next call is better.
- Can I cancel?
- Monthly plans stop at the end of the month, no call with anyone required. Annual plans are 20% cheaper and run to their term. Either way your link switches off and your data comes with you.